Encyclopedia of Conflict Resolution
Heidi Burgess, Guy M. BurgessIn the past 20 years, conflict resolution—which includes such negotiation techniques as mediation and arbitration—has grown rapidly as a scholarly and professional field. More and more people are finding that these techniques provide an efficient and cost-effective means of settling personal, organizational, business, community, and international disputes. Encyclopedia of Conflict Resolution is the first of its kind and presents all the concepts, techniques, information, and resources vital to this important field.
Topics covered include events, people, organizations, and training and academic programs. This is a useful reference work for students, parents, teachers, and business people, as well as mediators and other conflict resolution professionals.
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